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We VERIFY Each Order, Small or Large, for our Customers protection as well as our own. Live Customer service between 9:AM and 5:PM est. Monday-Friday, Closed Holidays. Shipping Available in USA only
READ THIS PAGE BEFORE ORDERING
- Free Shipping is applied to the ORIGINAL order Only (over 175.) when placed online.
If you RETURN an order your refund will be LESS the current Free Shipping rate + a 10% restock fee
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All subsequent exchanges are subject to ground shipping charges and handling charge if you ordered the wrong size.
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Joe Rocket, Power Trip product orders placed before 3:00 PM EST. are usually shipped the same day.
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Most other orders are shipped within 48 business hours.
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You can place your order online or by calling 877-203-4492. We are as equally happy to take your order over the phone with a customer service rep between the hours of 9AM and 5PM.
(KEEP IN MIND, FREE SHIPPING IS APPLIED TO ONLINE INTERNET PURCHASES ONLY (when Over 175.)
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Orders accepted for Lower 48 U.S. Only
Orders NOT accepted for P.O. Boxes, APO, FPO, CANADA or PMB/Freight Forwarding Addresses.
Orders NOT accepted for Credit cards Issued Outside of the United States.
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Orders are not shipped holidays or week-ends.
* Note address must be a verifiable business/residential address and primary business telephone number must not be a cell phone .
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Customer Signature required for orders shipped to apartments/townhouses/condos etc and orders over $100.
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Shipping fees will be adjusted to reflect promotional items/free shipping etc, PRIOR to PROCESSING, not at check-out. You will be notified of the adjusted amount. One Discount allowed per order
Please add us to your email. We DO NOT RESPOND To Auto-messages asking for us for signed receipts or fillout auto replys in order for you to get your confirmation or to reply to an Inquiry or receive a tracking#, this is you responsibility.
Prices are subject to change. All orders are subject to product availability. BikeweekLeathers.com reserves the right to cancel any order which includes a pricing error.
We Reserve the right to Substitutr any product for Equal or Even Better Product
INFO ON RETURNS REFUNDS and EXCHANGES
CLOSEOUTS/DISCONTINUEDS: ABSOLUTLY NO REFUNDS/RETURNS ON CLOSEOUTS, or DISCONTINUED items. EXCHANGES SUBJECT to AVAILABILITY
All exchanges and returns require a Return Merchandise Authorization (RMA) number. Please INCLUDE YOUR ORDER ID number in the SUBJECT LINE line of the email. Exchanges and Credits cannot be processed without one. Please call 1-877-203-4492 or email [email protected] for you RMA. Any package returned without an RMA# will be subject to an ADDITIONAL 10% RESTOCK fee
There is a restock fee of 10% for any returned, undamaged product, customer pays shipping charges. Returns/Exchanges must be in new condition and include original product packaging.
RETURN SHIPPING INSTRUCTIONS: Return via prepaid Fed Ex, UPS or USPS Mail. Insure shipment for full value of purchase. Please send us the tracking#. Bikeweekleathers.com is not responsible for packages lost during return shipping.
All returns must be postmarked no later than 15 days from the date of receipt date, (Except during the CHRISTMAS HOLIDAY, you will have 30 days from date of receipt of the item).
If you prefer a 'Next Day' or 'Second Day' delivery, please CALL for this service and we will provide shipping information from UPS. Next Day/Second Day Air charges are subject to an extra handling fee of $10.00 plus actual UPS charges. You must call for this service 1-877-203-4492
Bike Week Leathers will ship to customers credit card billing address (which we verify for your security). We usually ship UPS but on occasion, US Priority Mail will be used by us to expedite shipping arrival times to you.
SHIP RATES: Standard shipping charges are 12.95 per order. Leather is very heavy and typically an average order weighs 6-11 pounds. For packages weighing more than 11 pounds there is an Additional Handling Fee of $10 which is added before we charge your card, not at check out.
Incorrect Item Received: No charge. Bike Week Leather will replace incorrect items and pay return shipping charges. Bike Week Leathers will reimburse Standard Ground shipping rates only if we sent the wrong size/item, We will replace the item or credit your card when the product is returned to us. Send any/all returns by USPS or UPS Ground.
You are responsible for shipping fees of any returned product. We do NOT issue Call Tags
"Damaged/Defective Item Claims
Please inspect all merchandise IMMEDIATELY upon receipt. All shortages/defects must be reported to us within 3 days after receipt of merchandise. Claims for loss or damage must be filed with the delivering carrier within 5 days after receipt of goods. If any discrepancies are found, note them in writing on the carrier delivery ticket and on your copy of the delivery ticket. Be sure the driver signs both copies acknowledging the problem and notify us immediately. Should you discover any hidden damage after delivery, please contact the delivering carrier immediately and request that an inspection report be made.
REFUSED Or CANCELED ORDERS: Any refused or Canceled order (once shipped) is subject to a 20% restocking fee, a 4% Processing Fee, and shipping reimbursement .
Prices are subject to change. All orders are subject to product availability. BikeweekLeathers.com reserves the right to cancel any order which includes a pricing error BikeweekLeathers.com reserves the right to amend or modify these policies any time without prior notice.
To Track Your UPS Order Click Below then Enter your Tracking #
http://www.ups.com/tracking/tracking.html
SERIOUS THINGS TO CONSIDER ABOUT RETURNS!
We all have our own personal odor about us, good or otherwise,
as do each of our homes. We may not notice but others do. Some
of us smoke and others are smarter and quit or never started.
Many of us have pets in our homes, some a love of perfume or a good cigar. Last
but certainly not least, many folks out there have Serious Allergies.
These are the IMPORTANT reasons we ask for a return as soon as
possible. If something doesn't fit, or you just don't like it
on you, return it right away. Understand, once it is worn for
even a short length of time it can not be returned, refunded nor
sold to another.
"All fraudulent orders and/or fraud attempts wil be prosecuted to the fullest extend of the law"
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